Dear Valued Customers,

We are sorry in advance for any inconvenience you get to encounter, before or after receiving our product(s).

We value you – our customers and always want to keep the standards as high as possible for the satisfaction of all sides.

We by no means want any delay in delivery or any problem related to the product you ordered. But things happen. Sometimes it’s out of our hands to resolve an unexpected problem quickly.

So in any event, please contact us via contact@dreamynation.com as soon as you notice the problem to work it out together.

Hope you understand and keep supporting our business.

Below are the points we want make sure that we see eye to eye with each other on:

I. Refund

In the event of lost/damaged goods, we are open to replacing your order or refunding from 50% to 100% value, also via Paypal.

We cannot guarantee you refunding option for any incident except for the two cases mentioned above.

II. Shipping

Shipping cost will be shown and included in the total cost when you have finished filling in your shipping address during the Checkout process. All cost will be displayed separately for you to know.

If shipping cost does not show up even when you have done inputting the Address fields, please double check and make sure the given details are specific enough to the level where shipping services can deliver the goods to you precisely (Country – State – Street name – House number, etc if required).

III. Data Privacy & Cookies

We do not collect and sell your data to any third party, non-profit or profit

Let’s thrive and shine together,

Dreamy Nation

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