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Policy

Dear Valued Customers,

We are sorry in advance for any inconvenience you get to encounter, before or after receiving our product(s).

We value you – our customers and always want to keep the standards as high as possible for the satisfaction of all sides.

We by no means want any delay in delivery or any problem related to the product you ordered. But things happen. Sometimes it’s out of our hands to resolve an unexpected problem quickly.

So in any event, please contact us via contact@dreamynation.com as soon as you notice the problem to work it out together.

Hope you understand and keep supporting our business.

Below are the points we want make sure that we see eye to eye with each other on:

I. Refund

In the event of lost/damaged goods, we are open to replacing your order or refunding from 50% to 100% value, also via Paypal.

We cannot guarantee you refunding option for any incident except for the two cases mentioned above.

II. Shipping

Shipping cost will be shown and included in the total cost when you have finished filling in your shipping address during the Checkout process. All cost will be displayed separately for you to know.

If shipping cost does not show up even when you have done inputting the Address fields, please double check and make sure the given details are specific enough to the level where shipping services can deliver the goods to you precisely (Country – State – Street name – House number, etc if required).

III. Data Privacy & Cookies

We, in our operation of DreamyNation.com do collect some data (more details below) but do not in any way sell your data to any third party, non-profit or for profit.

What personal data we collect and why we collect it

Comments

When a visitor leave comments on the site, we collect the data the visitor input willingly and also the visitor’s IP address and browser user agent string to help detect spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. Upon approval of your comment, your profile picture is visible to the public in the context of your comment.

This also applies when a visitor uses our contact form.

Media

If you upload images to the site, you should avoid uploading ones with embedded location data (EXIF GPS). Other visitors of the site can download and extract location data (if available) from these images.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited those sites.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Again, we do not sell and mean no intrusion to your privacy. Thank you for your understanding.

Let’s thrive and shine together,

Dreamy Nation